Question 1

What is the difference between Subscription and One-Time Payment?

Accepted Answer

Subscription means we manage everything — hosting, security, updates, and ongoing support. One-Time means we build and hand over full ownership with a 30-day warranty, and you manage it after.

Question 2

What does the 30-day warranty cover?

Accepted Answer

Any technical bug from our original build is fixed free of charge within 30 days of delivery.

Question 3

Can I host the website on my own servers?

Accepted Answer

Yes, for One-Time clients we fully migrate the site to any hosting provider you choose.

Question 4

What is the Light Maintenance Plan?

Accepted Answer

A low monthly support option offered only at project delivery — cannot be added later.

Question 5

Do you work with clients worldwide?

Accepted Answer

Yes, we serve clients in GCC, Asia, and around the world with the same service quality.

Question 6

How long does a project take?

Accepted Answer

Simple sites take one to two weeks. E-commerce and apps take two to four weeks. We set a clear timeline before starting.

Question 7

Can I buy a marketing package without a website?

Accepted Answer

Yes, marketing packages are independent. But we recommend a professional website for best results.

Question 8

What if I don't have a visual identity?

Accepted Answer

Without a logo and brand guide we cannot proceed. We provide identity packages as a first step.

Question 9

Who pays the ad budget?

Accepted Answer

The client pays Meta or Google directly. We charge management fees only.

Question 10

Can I add extra marketing platforms?

Accepted Answer

Yes, base package includes 3 platforms. Each additional platform is $30/month.

Question 11

How does the payment system work?

Accepted Answer

After adding your package to the cart and creating an account, you book a free consultation so we can learn more about your project. Once our team approves it, payment is unlocked on your account and you can pay via Stripe or e-wallet, then send your receipt to activate your service.

Question 12

How long does the consultation take?

Accepted Answer

If you choose WhatsApp consultation, we send you simple questions you answer at your own time. If you choose Google Meet, the session is no more than 30 minutes.

Question 13

What is the Smart Assistant service?

Accepted Answer

Tech Lab is an official respond.io partner. respond.io is a platform that brings your WhatsApp, Instagram, Messenger and other chats into one inbox, automates routine conversations and uses AI Agents to answer customers and qualify leads. You book a free consultation with us, we help you choose the right plan, and then you sign up with respond.io through our partner link. You pay respond.io directly — Tech Lab does not charge for this service.

Question 14

How much does it cost, and who do I pay?

Accepted Answer

You pay respond.io directly, in US dollars. Their plans start at $79/month when billed yearly ($99/month billed monthly), and Growth — the most popular plan — is $199/month billed monthly ($159/month billed yearly). See the Pricing page for every plan. Prices are set by respond.io and can change.

Question 15

Are WhatsApp message fees included?

Accepted Answer

No. respond.io's plans don't include WhatsApp fees. Meta charges those based on usage: incoming messages are free, and outgoing messages vary by country and message type. We'll help you estimate them for your market during the consultation.

Question 16

Is there a free trial?

Accepted Answer

Yes. respond.io offers a 7-day free trial with no credit card, with Growth features for up to 5 users and 1,000 monthly active contacts (broadcasts are excluded). You can start it through our partner link after your consultation.

Question 17

Do I need technical experience to use it?

Accepted Answer

No. respond.io is built for business teams, and during the free consultation we'll walk you through the setup that fits your business. Advanced options such as webhooks and the API are optional and come with the higher plans.

Question 18

Which platforms does it work on?

Accepted Answer

WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, email and more. Each platform has its own requirements — for example, WhatsApp needs a WhatsApp Business account — and we'll confirm what's possible for you in the consultation.

Question 19

Does it work in Arabic and English?

Accepted Answer

Yes. respond.io has an Arabic (right-to-left) interface and its AI Agents are multilingual, so you can serve customers in Arabic and English. We'll confirm the exact setup for your channels in the consultation.

Question 20

Can it be customized for my business?

Accepted Answer

Yes. You train the AI Agent on your own products, prices and FAQs, and set your own automation rules, working hours and team assignments. We'll advise you on the best setup for your business.